FAQ

1. What services do you offer?

We provide metal processing services including sheet metal fabrication, metal stamping, and laser cutting. Custom orders based on your drawings and samples are also available.

2. How do I request a custom order?
Submit your design drawings or samples to our customer service team. We’ll provide a quote and production schedule based on your specifications.

3. What is your minimum order quantity?
Minimum order quantities vary by product. Contact our sales team for details specific to your order.

4. What is the typical lead time?
Lead time generally ranges from 2 to 4 weeks, depending on order complexity. For urgent needs, please discuss with us for possible expedited options.

5. Do you accept small orders?
Yes, we accept small orders and provide high-quality service regardless of the order size.

6. How is product quality ensured?
We follow international quality standards and conduct multiple quality checks throughout production to ensure high standards are met.

7. Can I visit your factory?
Yes, we welcome factory visits. Please contact us in advance to arrange your visit and discuss potential cooperation.

8. What payment methods do you accept?
We accept bank transfers, credit cards, and Alipay. Payment methods can be adjusted based on your needs.

9. What if I am not satisfied with the products?
If you’re dissatisfied with the products, contact our customer service team for solutions, including returns or exchanges.

10. What materials do you work with?
We work with a variety of metals including steel, aluminum, and stainless steel. If you have specific material requirements, let us know, and we will accommodate them.